Garmin 010-02862-10 Vivo Active 5 Black Slate Smartwatch

Warehouses & Products Availability

Harvey Store has multiple warehouses to meet the needs of customers from every nationality. The Swiss warehouse serves Swiss customers, while German, Italian, and French warehouses cater to both EU and non-EU customers.

Estimated delivery times and shipping fees vary by country; however, many locations qualify for next-day and two-day delivery. Please refer to the information below for more details. Your products will be delivered using premium courier services. Once your order has been dispatched, you will receive an automated email containing a tracking number, allowing you to easily track your package.

Orders Outside the European Union:

Please be aware that additional costs, including customs duties, VAT, and taxes, may apply to your order. These fees are the sole responsibility of the recipient and are determined by your country's customs regulations. We  recommend contacting your local customs office for an estimate of these charges before placing your order. While we will manage the shipping process and ensure the full value of the watch is accurately declared for customs purposes, payment of any duties and taxes will be required upon delivery.
Switzerland is exempt, as we are a Swiss company.

Delivery Time & Cost

Authenticity Guarantee

At Harvey Store, we proudly guarantee that all watches sold through our website are 100% brand new and genuine, ensuring you receive only the highest quality products. Each watch comes in its original box and is accompanied by all necessary documentation, including the warranty card and manual. Additionally, we ensure that every watch has its original serial number intact and unaltered, providing you with peace of mind regarding its authenticity. We understand that purchasing a luxury timepiece is a significant investment, and we are committed to delivering an exceptional shopping experience, ensuring that you receive a product that meets your expectations and exceeds your standards.

Sourcing and Reliability

At Harvey Store, we take pride in offering a carefully curated selection of watches sourced primarily from authorized dealers and other reputable sources. Our dedication to quality ensures that every timepiece meets our high standards for authenticity and reliability. We thoroughly vet our suppliers to provide you with peace of mind in your purchase, knowing that each watch in our collection comes from trustworthy channels. Your satisfaction is our utmost priority, and we are committed to supporting you every step of the way.

Serial Numbers on Watches

Each watch manufacturer imprints a unique serial number on their timepieces for identification purposes, serving as a crucial element in verifying authenticity. At Harvey Store, we take this commitment to authenticity seriously and guarantee that every watch we sell features the original manufacturer’s serial number, which remains intact and unaltered. Our dedication to quality assurance means that we meticulously inspect each timepiece in our collection, ensuring that it meets the highest standards of authenticity and craftsmanship. You can shop with confidence, knowing that we prioritize the integrity of our products and are here to support you in your luxury watch journey.

Warranty – Detailed Explanation

Manufacturers typically require their watches to be sold through authorized channels at full or near full list prices. We have established partnerships with direct authorized dealers and distributors, both in the U.S. and internationally, allowing us to purchase large quantities of goods throughout the year. In the rare event that an issue arises with your watch within two years of the purchase date, we kindly ask you to contact us. For minor issues such as regulation, battery changes, or similar concerns, we have contracted highly qualified professional watchmakers who can efficiently address these matters. Our watchmakers are authorized repair centers for many high-end watch manufacturers and will ensure that your watch is properly serviced, including water resistance testing. If a defect is determined to be of a more serious nature, we will coordinate the return of the watch to the respective manufacturer through our authorized dealers. Please note that repair lead times may vary; manufacturers typically take a minimum of 4-8 weeks for repairs, and this may extend if parts are back-ordered.

Manufacturer Warranty - "All Papers Included"

Harvey Store is pleased to provide an authorized dealer stamped warranty card with every purchase. All our watches come with an international manufacturer warranty.

When the manufacturer’s warranty is included with the watch, we will also include the original authorized dealer endorsed warranty card. In such cases, any warranty service requirements will be handled directly between the consumer and the manufacturer. Rest assured, we will gladly assist in facilitating warranty service whenever needed.

What shipping options do I have?

At Harvey Store, we offer a variety of shipping options tailored to meet your needs. We have multiple warehouses, including locations in Switzerland, Germany, Italy, and France, ensuring we can serve both EU and non-EU customers effectively. Delivery times typically range from 2-3 business days in Switzerland to 4-6 business days for international destinations, with many areas qualifying for next-day or two-day delivery. Our premium courier services will ensure your products arrive safely, and you'll receive tracking information once your order is dispatched. Please refer to our Shipping page for more detailed information on costs and delivery times by region.
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Does Harvey Store ship internationally?

Yes, Harvey Store ships internationally to a wide range of destinations. We are committed to providing our customers with reliable service, utilizing insured international priority courier services to ensure your order arrives safely and on time. Our warehouses in Switzerland, Germany, Italy, and France enable us to cater to both EU and non-EU customers effectively. For details on shipping times and any potential additional costs, such as customs duties or taxes, we recommend visiting our Shipping page. If you have specific questions about shipping to your country, feel free to reach out to our customer service team for assistance.
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How do I check the status of my order?

To check the status of your order with Harvey Store, you can easily reach out to our customer service team at service@harveystore.com. Simply provide your order number, and our team will assist you in tracking your order. Additionally, once your order has been dispatched, you will receive an automated email containing a tracking number. This tracking number will allow you to monitor your order's journey through our courier service's website for real-time updates on its status.

What are my payment options for international orders?

At Harvey Store, we are pleased to offer a variety of payment methods to accommodate our international customers. You can choose from the following options:

• Credit Card (Visa, MasterCard, American Express, Discover)
• Bank wire transfer (please use the discount code "Bank Transfer" to receive a 3% discount on your order)
• PayPal

Please note that we are required to declare the full amount you paid for your watch on the invoice included with your shipment. As a result, we are unable to declare the item as a gift during shipping. If you have any questions or need further assistance regarding payment options or the checkout process, please do not hesitate to contact our customer service team. We are here to help ensure a smooth shopping experience for you.

How do I know my watch is authentic?

At Harvey Store, we take pride in ensuring the authenticity of our watches. Each timepiece is sourced directly from reputable manufacturers, accompanied by original packaging, manuals, warranty cards, and serial number identification. We guarantee that every watch in our collection is thoroughly verified to be brand new, unworn, original, and authentic. We understand that purchasing a luxury watch is a significant investment, and we want you to feel confident in your choice. Our commitment to quality and authenticity means that you can trust your watch to be a genuine product, backed by the manufacturer's guarantee. Should you have any further questions about the authenticity of our watches or any other concerns, please feel free to reach out to our customer service team. We are here to assist you and ensure your complete satisfaction.

Does the watch come with a warranty?

Yes, all of our watches come with a two-year manufacturer warranty, providing you with peace of mind in your purchase. As an authorized reseller for many prestigious brands, and a non-authorized reseller for others, we guarantee that every watch from Harvey Store is:

• Protected by our two-year warranty
• 100% genuine and authentic, complete with the manufacturer’s serial number
• Shipped in its original packaging, including the owner’s guide

This warranty coverage is effective for two years from the date of purchase for all brand-name watches, unless otherwise specified. Please note that while we stand behind the quality of our products, the warranty does not extend to damage resulting from misuse or conditions that exceed the manufacturer's specifications for water resistance. Additionally, any repairs performed by parties other than Harvey Store may void the warranty. Should you have any questions about your warranty or need assistance, our customer service team is here to help ensure your satisfaction.

How do you keep your prices so low?

At Harvey Store, we are dedicated to providing exceptional value to our customers. As we have grown, we have established strong relationships with reputable suppliers, allowing us to purchase large quantities of inventory at highly competitive prices. Our team of luxury experts is passionate about sourcing the finest pieces and negotiating the best deals, ensuring that we pass these savings directly to you. We take pride in offering you not only outstanding prices but also top-notch service, with an extensive selection of luxury products that are always in stock and ready to ship. Your satisfaction is our priority, and we strive to make luxury accessible to everyone.

Return Policy

If for any reason you are not satisfied with your order, you have 14 days from the delivery date to exchange or return it. We understand that shopping online can sometimes lead to unexpected outcomes, and we want to ensure that you feel completely confident in your purchase. Our goal is to make the return process as seamless as possible for you. Please note that if 14 days have gone by, we cannot offer you a refund or exchange. However, we are here to assist you every step of the way and encourage you to reach out with any questions or concerns you may have about your order.

Exceptions

The right to cancel does not apply to the following contracts: contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalized. This means that if an item has been customized or tailored specifically for you, we will not be able to accept a return. We appreciate your understanding in this matter, as we strive to provide products that meet your exact needs and preferences. If you have any uncertainties about the products you are purchasing, please feel free to contact us for guidance before finalizing your order. We are committed to ensuring that you are satisfied with your choices and that your experience with us is a positive one.

Right to Cancel

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the last good. To exercise the right to cancel, you must inform us of your decision by a clear statement (e.g., a letter sent by post, fax, or e-mail).

Contact Information

For any inquiries regarding your return, please contact Helvetic Time AG at the following:

Email: service@harveystore.com
Phone number: +41 43 505 18 07

Cancellation Deadline

To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired. Returns must be authorized in advance. If you cancel this contract, we will reimburse you for all payments received from you, including the costs of delivery (except for supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us) without undue delay, and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

Effects of Cancellation

We will carry out such reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired. Please note that you will have to bear the direct cost of returning the goods and you are only liable for any diminished value of the goods resulting from handling them in a way that is not necessary to establish their nature, characteristics, and functioning.

Exceptions in Switzerland

Only in Switzerland, we do not accept returns for items over 1000 CHF in value.