Terms and Conditions

1. Scope

The following terms and conditions apply to all orders placed via our online shop by consumers or traders.

  • Consumer: An individual acting for purposes which are wholly or mainly outside that individual’s trade, business, craft or profession.
  • Trader: A person acting for purposes relating to that person’s trade, business, craft or profession, whether acting personally or through another person acting in the trader’s name or on the trader’s behalf.
  • These terms also apply to traders for future commercial relations without the need for any formal expression thereof. Unless expressly approved by us to the contrary, we cannot accept the contractual validity of any conflicting or complementary general terms and conditions used by any trader.

2. Contractual partner, formation of contract

The purchase contract is concluded with Helvetic Time AG.

The display of products within the online shop constitutes a binding offer on our part to enter into a contract vis-à-vis the items. You may place our products in your basket without obligation and amend your entries at any time prior to submitting a binding order by using the correction facilities that are provided for this purpose and explained during the ordering process. The contract is formed by clicking on the order button which indicates your acceptance of our offer concerning the goods contained in your basket. Once you have sent your order you will immediately receive a confirmation via e-mail.

3. Contract language, Saving of the contract text

The language available for concluding the contract is German, ensuring clarity and understanding for all parties involved. We value transparency and want to make sure that you are fully aware of the terms and conditions that govern your purchase. For your convenience, we save the text of the contract and promptly forward the order data along with our Terms and Conditions to you via e-mail. Please note that the text of the contract cannot be accessed via the internet for security reasons, as we prioritize the protection of your personal information and the confidentiality of our agreements.

4. Delivery conditions

We only dispatch goods en route; pick up by the customer is not possible. To ensure a smooth and efficient delivery process, we do not deliver to post boxes. This policy is in place to maintain the integrity of our shipping process and to ensure that you receive your order in a timely and secure manner. We work closely with trusted shipping partners to deliver your products directly to your designated address, providing you with a seamless experience from order placement to delivery.

5. Payment

We accept a variety of payment methods to accommodate your preferences and ensure a hassle-free checkout experience. Currently, we accept major credit cards, including Visa, MasterCard, and American Express, as well as PayPal for added convenience. Additionally, we offer Bank Transfer and Apple Pay as secure options for those who prefer to complete their transactions in different ways. Our goal is to provide a range of payment solutions that prioritize your security while making your shopping experience as smooth and straightforward as possible.

6. Retention of title

The goods shall remain our property until full payment is made. For businesses, the following applies additionally: We reserve ownership of the goods until complete settlement of all claims arising from a current business relationship. You may resell reserved goods in ordinary business operations; you shall assign any claims arising from this resale – irrespective of connecting or mixing of the reserved goods with a new item - in the amount of the invoice amount to us in advance, and we accept this assignment. You remain authorised to collect the claims; however, we may likewise collect the claims ourselves, should you fail to fulfil your payment obligations.

7. Damage during delivery

For consumers, the following applies: If the goods are delivered with obvious damage caused during delivery, please report the defect to the carrier and notify us without delay. Failure to make a complaint or to make contact does not in any way affect your legal rights or the enforcement of such rights, notably your warranty rights. However, in doing so, you help us to assert our own claims against the carrier or transport insurer.

  • Applicable to traders: The risks of accidental loss or deterioration of the goods will transfer to you once we have submitted the item to the haulier, carrier or other contractor for forwarding to the defined person or establishment. "Kaufleute" as defined by the German HGB are subject to the inspection and notification requirements set out in § 377 HGB. Should you fail to comply with the instructions set out therein, the goods will be deemed to have been approved unless the defect was not detectable on inspection. This shall not apply if a given defect has been deliberately concealed by us.

8. Warranty and guarantees

We are under a legal duty to supply products that are in conformity with this contract. Statutory warranty rights apply. Information on any additional guarantees and their precise conditions that may apply can be found next to the product or on distinct information pages in the online shop, if applicable.

9. Code of conduct

We have submitted to the following codes of conduct: Trusted Shops, which represents our commitment to quality and customer satisfaction. By adhering to these standards, we aim to ensure that every interaction you have with our online shop is characterized by transparency, reliability, and trust. For more detailed information on our compliance with these codes, please refer to the provided link: http://www.trustedshops.com/tsdocument/TS_QUALITY_CRITERIA_en.pdf. We believe that following these guidelines not only enhances your shopping experience but also fosters a sense of confidence in our services and the products we offer.

10. Online dispute resolution

The European Commission provides a platform for online dispute resolution (ODR) which can be accessed at https://ec.europa.eu/consumers/odr/. We are ready to participate in extra-judicial dispute settlement proceedings before a consumer dispute resolution body. The competent body in this matter is: Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V., Straßburgerstraße 8, 77694 Kehl am Rhein, Germany, http://www.verbraucher-schlichter.de

11. Final provisions

If you are a trader, German law applies, to the exclusion of the UN Sales Convention. If you are a "Kaufmann" within the meaning of the German Commercial Code (HGB), public-law legal entity or special public-law fund, the exclusive legal jurisdiction for all disputes from contractual relationships between us and you is our registered office.